Thank you for shopping in our store. Below you will find our shipping information:

1. Shipping Costs
Shipping costs are displayed during the checkout process and depend on the selected shipping carrier, the shipping destination, and the order value. During certain promotions, free shipping periods may apply.

2. Shipping Time

• The usual processing time for our orders is 1–3 business days after receipt of payment.
• Shipping duration depends on the chosen carrier and destination.
• Typically, delivery takes place within 5–10 business days after dispatch. For international shipments, delivery times may be longer.

3. Shipping Carriers
We ship with reliable partners such as DHL, the Austrian Post, or other regionally appropriate shipping services. We reserve the right to choose the shipping carrier to ensure the fastest and most cost-effective delivery.

4. Shipping Confirmation
Once your order has been shipped, you will receive a shipping confirmation by email, including a tracking link if available. This allows you to track the status of your shipment.

5. Delivery
Please ensure that the delivery address is correct and complete. We cannot be held responsible for lost shipments resulting from incorrect information or the recipient’s absence. Repeat delivery attempts or returns due to incomplete or incorrect addresses may incur additional costs, which are the responsibility of the customer.

6. International Deliveries
For international shipments, additional customs duties, taxes, or fees may apply, which are the responsibility of the recipient. We recommend checking for potential import costs before placing your order.

7. Undeliverable Shipments
If a shipment cannot be delivered due to an incomplete or incorrect address, the recipient’s absence, or other circumstances preventing delivery, the customer is responsible for the costs of repeated delivery attempts or returns. A refund is only possible for the difference after deduction of incurred costs and expenses.